Our client had a limited service listing, here’s what went wrong

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I confess. I’ve never used a Real Estate Agent before… Neither has our most recent client. She has bought and sold several homes, all on her own, never with an agent. This time was going to be no different, other than hiring a discount / limited service agent to get in the MLS. So what went wrong?

A former client connected us with a friend of theirs, Patty, who was losing a contract to purchase her home. She was represented by a minimum service brokerage.

I had to let her know there was nothing I could do to help because she was already under agency, represented, by another brokerage and their agent.

But wait, you ask, “I didn’t purchase their negotiating package, I only bought their service to put me in the MLS.”

So you choose to hire a broker to only puts your pictures in the MLS? Then that broker is the one who represents you, and the only one who can offer you advice or even answer your questions.

Client confidentiality is sacred. Market’s would be completely unfair without it. The law leaves ZERO room for interpretation in who represents you as a seller on the market. There’s no varying levels of representation, or service, only who represents you.

When Patty called I could tell she was confused and didn’t know what to do. She had fully prepared to move out, everything was boxed up, and furnishings sold. Regardless, I had to respect client confidentiality. I wished her the best with her listing and her agent, then kindly declined any further conversation.

A couple weeks went by. I got a call back from Patty. She lost her buyer and her agent. Everybody had parted ways and she asked if we could assist her. At this point we could offer all the advice she needed. We visited her home, took the pictures, and promptly got her back on the market.

Patty’s home is absolutely IMMACULATE. As they say, you could have ate off the floors it was so clean. It looked like new, and I understand had been a builder’s model home.

As an agent, I have empathy for minimum service brokers. Some say it’s a great business but I have my doubts. When things go wrong you are confronted with client’s who need your help. These clients, have nowhere else to go besides you. Minimum service agents have agreements that leave out the countless contingencies we are confronted with as agents.

I think the future of Real Estate will be in the trend of less agent involvement, but only as our services are more highly automated. A good part of what we do as agents can be automated through online tools.Tools that have yet to be developed.

Technology can never change the fact though. The fact that the most expensive home is the one that has not sold. That is the home you are ready to move out of but still are making mortgage payments, tax payments, insurance payments, utility payments, and maintaining.

This is why it is vitally important you make a wise investment in your agent. Choose someone who has all the tools to offer you a return on the commissions you pay them. Someone who is as deeply invested with their advice, experience, tools, and team as you are in your home.

Start by dropping me a line. Let’s get this conversation started, unless of course you have already hired another agent. Not even the world’s coolest Real Estate Agent is above the law.